Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services. This includes personal information you provide directly, information collected automatically through our platform, and information from third-party sources when necessary for service delivery.

How We Use Your Information

Your information is used primarily to provide our eco-friendly laundry and dry-cleaning services efficiently. We process your data to schedule pickups and deliveries, communicate service updates, process payments, and ensure quality service delivery. We also use aggregated, non-personal data to improve our environmental impact and service efficiency.

We may use your information for marketing purposes, but only with your explicit consent. You can opt-out of marketing communications at any time. We also use data for fraud prevention, legal compliance, and to protect the safety and security of our customers and staff.

Data Protection and Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure data transmission, regular security assessments, and restricted access to personal information on a need-to-know basis.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized in accordance with our data retention policy.

Your Rights Under GDPR

As part of our commitment to data protection, we fully comply with the General Data Protection Regulation (GDPR). You have several important rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to certain types of data processing
• Right to Withdraw Consent: You can withdraw consent for data processing at any time

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in delivering our services, such as payment processors, delivery partners, and technology providers. These third parties are contractually obligated to protect your information and use it only for the specified purposes.

We may also disclose your information when required by law, to protect our rights, or to ensure the safety of our customers and employees. In the event of a business merger or acquisition, your information may be transferred, but you will be notified of any such changes.

Cookies and Tracking Technologies

Our website and mobile application use cookies and similar technologies to enhance your user experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.

International Data Transfers

If we transfer your personal data outside your country of residence, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. Such transfers are made only when necessary for service delivery or with your explicit consent.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our website, email, or other communication methods. Your continued use of our services after such notification constitutes acceptance of the updated policy.

This Privacy Policy is effective as of the date of your acceptance and will remain in effect except with respect to any changes in its provisions in the future.